FAQ

1. What are your shipping options and delivery times?

We ship from our warehouse in the United States to all 50 states.

  • Express Shipping: 3–6 business days – $20
  • Free Shipping: 7–14 business days – $0
  • Free Standard Shipping: 7–14 business days – $0
  • Standard Shipping: 7–14 business days – $10

Orders are usually processed and shipped within 1–2 business days.

2. Do you offer free shipping?

Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.

3. How long will it take to receive my order?

Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.

4. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after we inspect the returned items.

5. What types of knitting supplies do you sell?

We offer a wide range including:

  • Premium knitting yarns (wool, cotton, acrylic, blends)
  • Knitting needles (straight, circular, double-pointed)
  • Crochet hooks and accessories
  • Stitch markers, row counters, yarn winders
  • Knitting bags, organizers, and project bags
  • Pattern books and beginner kits

6. Are your yarns suitable for beginners?

Yes! We carry many soft, easy-to-work-with yarns that are perfect for beginners as well as high-end yarns for experienced knitters.

7. How do I choose the right yarn for my project?

Each product page includes detailed information: weight (DK, Worsted, Bulky, etc.), fiber content, yardage, and recommended needle size. Feel free to contact us if you need help choosing.

8. Do your yarns have color variations between batches?

Yes, slight color variations between dye lots are normal for yarn. We recommend purchasing all the yarn you need for a project at once.

9. How should I care for the yarn and finished projects?

Care instructions are provided on each yarn label. Most yarns are machine washable, but some (especially wool) require hand washing. Always follow the care label on the specific yarn.

10. Do you sell knitting kits for beginners?

Yes, we offer beginner-friendly kits that include yarn, needles, and simple patterns — perfect for those just starting their knitting journey.

11. Are your products safe for babies and sensitive skin?

Many of our yarns are soft and suitable for baby items. Look for “Baby Safe” or “Sensitive Skin” labels on the product page.

12. Do you ship internationally?

Currently, we only ship within the United States.

13. How can I track my order?

You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.

14. What if my order arrives damaged?

Please contact us within 48 hours with clear photos. We will arrange a replacement or full refund as quickly as possible.

15. Can I cancel my order?

Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.